Processing time
Processing is the time we spend making and preparing your order before it leaves us. It is separate from, and additional to, the delivery estimates below.
- Ready-made pieces: 1–3 business days.
- Engraved and made-to-order pieces: 3–7 business days. Personalized work is cut by hand and cannot be rushed without risking the piece.
Orders placed on weekends or public holidays begin processing the next business day. During launches and holiday periods processing can run longer; if that happens we will say so on the product page before you order.
Where we ship
We ship to the United States, Canada and Europe, and to most other destinations on request. Orders ship from the United States.
Delivery estimates and rates
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| United States | Standard | 3–7 business days | $5.00 |
| United States | Express | 1–3 business days | $18.00 |
| Canada | Standard | 7–14 business days | $12.00 |
| Europe | Standard | 8–16 business days | $15.00 |
| Rest of world | Standard | 10–21 business days | $20.00 |
Shipping is free on orders over $75.00. Delivery estimates are provided by the carrier and are not guarantees; they begin when the parcel is collected, not when the order is placed.
Tracking
Every order ships with tracking. You will receive the tracking number by email when the parcel is collected. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the parcel is lost.
Customs, duties and import taxes
We ship delivered duty paid. Any import duty and VAT owed on your order is calculated and charged at checkout, and shown as a separate line before you pay. Nothing further is due when your parcel arrives — no customs bill at the door, no carrier handling fee to settle.
For orders to the European Union above €150, duty is assessed at the border rather than at the point of sale. Where that applies we will say so at checkout before you pay, so you always know the full landed cost in advance.
We cannot mark parcels as gifts or declare a value lower than the amount paid. If a parcel is refused at delivery, it is treated as a return under our Return & Refund Policy, and outbound shipping and any carrier fees are deducted from the refund.
Incorrect addresses
Please check your address carefully — we cannot change it once a parcel has been collected. If an order is returned to us because the address was incomplete or incorrect, we will contact you and can re-ship it once the shipping cost has been paid again.
Lost, delayed and damaged parcels
If tracking has not updated and the estimated delivery date has passed by more than 15 days domestically or 30 days internationally, contact us at support@nivelyajewelry.com and we will open a claim with the carrier. Once a claim is resolved we will replace the item or refund you in full.
If a parcel arrives damaged, photograph the packaging and the piece before doing anything else and send the photographs to us within 48 hours of delivery. Carriers reject damage claims without them.
Questions
Write to support@nivelyajewelry.com and we will help.